Privacy & Cookies

At Mirror-Engraving, we respect your privacy and give you our guarantee that we never sell, hire or share your personal data, including your email address, with third parties.

We are committed to, and ensure that, your personal information is handled in the safest and most responsible manner.

We are 100% compliant with the 2004 C.A.N. SPAM act.

stop spam

This means that we do not send unsolicited emails to our customers. We will only use your email address for the following purposes:

Account registration:
During ordering process an account is automatically created in our database. You will receive confirmation by e-mail, including your login and password details, including a link to login. Once logged in you can alter your personal details, check the status of your order, and update settings.

Order Confirmation:
When you place an order with us, we will send you an invoice via email to confirm that we have received your order.

Status Confirmation:
During the processing of your order, you can expect emails from us to inform you of the production status.

Shipment Confirmation:
Once the order is produced, you will receive an email informing you that your order has been shipped.

Email Newsletters and Promotions:
From time to time, we will send a newsletter or promotional email to our registered customers. If you do not wish to receive this type of email, you can login into your account and uncheck the Newsletters/Promotion checkbox, or simply click on the "Unsubscribe" link at the bottom of a email and follow the unsubscribe instructions.

Your Account with us:
During the ordering process, an account is automatically created for you that stores your data. Once your account is created, you will have the ability to keep a convenient address book for faster checkout during future orders. You can also take advantage of the services that Mirror-Engraving offers; including email newsletters with exclusive offers, view your order history or track your current order. We pledge to keep your information confidential.

Please note that when you make a purchase and provide us with your email address, we may send you a confirmation of your order via email. We may also contact you by mail or telephone if we have questions about your order.

Use of materials
Mirror-Engraving reserves all rights to use materials provided to create samples on its own website(s) and for advertising purposes. By placing an order, you will automatically give your permission to the above. If you have any concerns about this, please let us know in the "Engraving Instructions" section while placing an order. We will not sell, distribute or lease your personal material to third parties unless we have your permission or are required by law to do so.


Mirror-Engraving uses a webshop that uses your browser's "cookie" feature. A cookie is a small text file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Cookies are not executable and therefore cannot replicate themselves.

Our cookies do not have any form of spyware, malware, viruses or computer worms and are only used to ensure that items remain in your Shopping Bag while you continue shopping on our website. They are also used to keep track of site preferences such as your display name, home store and other session information. We do not use cookies to store personal information or your credit card number.

In accordance with our Privacy Policy, the information contained in your Mirror-Engraving cookie is confidential, never shared, and is solely used to enhance your shopping experience while on our website.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 43 Mitchellbrook Way Neasden, London NW10 8PD.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

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